General Privacy Policy

1. Introduction

This Digital Process Innovations General Privacy Policy provides information on the collection, use, and sharing (collectively referred to ‘processing’ or ‘process’) as of personal information by Digital Process Innovations and its affiliates (“Digital Process Innovations”, “we” or “us”) in connection with your use of Digital Process Innovations websites, mobile applications, and social media pages that link to this Privacy Policy, your interactions with Digital Process Innovations during in-person meetings at Digital Process Innovations facilities or at Digital Process Innovations events, and in the context of other online or offline sales and marketing activities. This Privacy Policy also explains the privacy rights you have in relation to these processing activities.

This Privacy Policy can change over time, for example to comply with legal requirements or to meet changing business needs. In case there is an important change that we want to highlight to you, we will also inform you in another appropriate way (e.g. via a pop-up notice or statement of changes on our website).

As used in this Privacy Policy, ‘personal information’ or ‘personal data’ means information that relates to an identified individual or to an identifiable individual. For example, this could include among other things your name, address, email address, business contact details, or information gathered through your interactions with us via our websites or at events.

2. Scope

This Privacy Policy applies to the processing of personal information by Digital Process Innovations of:
• visitors and users of the various Digital Process Innovations sites, including our websites on https://DigitalProcessInnovations.co.za/,
computer or mobile software applications and our social media pages that link to this Privacy Policy (collectively referred to as the sites);
• attendees of Digital Process Innovations events, Digital Process Innovations-sponsored events, etc;
• customers and prospective customers and their representatives;
• subscribers to Digital Process Innovations publications and newsletters;
• visitors to Digital Process Innovations facilities; and
• suppliers and business partners and their representatives.

Our Privacy Policy does not apply to the following activities:
• Personal information collected about you by Digital Process Innovations customers. Digital Process Innovations customers are responsible for their own personal information collection and processing practices, including when customers use Digital Process Innovations products or services to process your personal information. To find out more about our customers’ use of personal information about you, you are encouraged to review the relevant privacy policy of the company who collected your information from you.
• Personal information processed by Digital Process Innovations to provide Cloud, Technical Support, Professional Services or other services to Digital Process Innovations customers. “Services personal information” is personal information processed by Digital Process Innovations on behalf of a customer in order to provide and perform contracted services. If you are a Digital Process Innovations customer and Digital Process Innovations is processing personal information on behalf of your company, please refer to the Services Privacy Policy for information on how Digital Process Innovations processes services personal information.
• Personal information you provide on third party sites not controlled by Digital Process Innovations. When interacting with our websites, you also have the ability to link or connect with non-Digital Process Innovations websites, services, social networks, applications or other features. Enabling these features will lead to other parties tha Digital Process Innovations processing information about you. Digital Process Innovations does not have any control over these features of other parties.

3. Who Is Responsible For Your Personal Information?

Digital Process Innovations and its affiliated entities are responsible for processing your personal information described in this Privacy Policy.

4. Which Categories and Specfic Pieces of Personal Information Do We Process?

Digital Process Innovations can process information about you collected directly from you both offline and online, including when you create a Digital Process Innovations account to access Digital Process Innovations products and services or attend a Digital Process Innovations-sponsored event. Information about you may also be provided to Digital Process Innovations by selected third party sources, such as data aggregators who may not have a direct relationship with you or by third parties who collect information about you on behalf of Digital Process Innovations such as when you download a Digital Process Innovations whitepaper.

Specific pieces of information about you that Digital Process Innovations may collect and process depending on your interaction with Digital Process Innovations, includes:

• name and physical address, email addresses, and telephone numbers;
• demographic attributes, when tied to personal information that identifies you;
• photographs that identify you and testimonials;
• public information about your work and education history, including professional affiliations;
• information you provide on your public social media profiles related to your professional and educational history, such as LinkedIn;
• transactional data, including products and services ordered, financial details and payment methods;
• company data such as the name, size and location of the company you work for and your role within the company as well as publicly available company information and activity associated with company data;
• data from surveys conducted by Digital Process Innovations or by third parties on behalf of Digital Process Innovations and publicly available information, such as social media posts;
• call recording and chat transcript data from Sales and customer support calls and live chat sessions or interviews;
• unique IDs such as your mobile device identifier or cookie ID on your browser;
• IP address and information that may be derived from IP address, such as geographic location;
• information about a device you use, such as browser, device type, operating system, the presence or use of “apps”, screen resolution, and the preferred language;
• certain location or geolocation information you provide directly or through automated means, if you choose to enable location based services from your device or Digital Process Innovations app; and
• behavioral data of the internet connected computer or device you use when interacting with the sites, such as advertisements clicked or viewed, sites and content areas, date and time of activities or the web search used to locate and navigate to a site.

Certain online information about you or device information may originate from the use of cookies and similar technologies (for example, pixel tags and device identifiers) on our sites or sites of third parties.
Please note that Digital Process Innovations does not control the content that you may post to Digital Process Innovations Communities forums or social networks; in some cases, such content may be publicly available on the Internet. You should carefully consider whether you wish to submit personal information to these forums or social networks and whether you wish to make your profile available to other users, and you should tailor any content you may submit accordingly.

5. Why And How Do We Use Your Personal Information?

We may use personal information for the following business purposes:
• to communicate and respond to your requests and inquiries to Digital Process Innovations;
• to create and administer a Digital Process Innovations single sign-on (SSO) account (also referred to as an ‘Digital Process Innovations Account’) and to deliver functionality on our sites and for their technical and functional management;
• to engage in transactions with customers, suppliers and business partners and to process orders for Digital Process Innovations products and services;
• to analyze, develop, improve and optimize the use, function and performance of our sites and products and services;
• to manage the security and operation of our sites, facilities, and networks and systems; and
• to comply with applicable laws and regulations and to operate our business.
We may use personal information for the following commercial purposes:
• to administer subscriptions of Digital Process Innovations publications and newsletters;
• to market our products and services or related products and services, and to tailor our marketing and sales activities to your or your company’s interests; and
• to provide select business-to-business services to Digital Process Innovations customers using publicly available information about companies which may include personal information such as the name of a company’s CEO that is publicly available.

These purposes are described below in further detail.

To communicate and respond to your requests and inquiries to Digital Process Innovations
If you get in touch with us (such as by submitting contact forms on our sites, reaching out to us via Digital Process Innovations Sales chat, attending Digital Process Innovations events or other occasions, sending an email or by visiting social media platforms), we process information about you to communicate with you and to respond to your requests or other inquiries. We can also process personal information to interact with you on third party social networks.

To create a Digital Process Innovations SSO account and deliver functionality on our sites and for their technical and functional management

When you choose to register with us (such as to make use of our communities), we need to process the personal information provided by you so that we can create a Digital Process Innovations account for you. Please note, this only applies to personal information controlled by Digital Process Innovations, not personal information Digital Process Innovations processes on behalf of our customers.

To engage in transactions with customers, suppliers and business partners and to process purchases of our products and services
If you place an order for our products and services, or if you provide services to Digital Process Innovations, our employees, customers or partners as a supplier or business partner, Digital Process Innovations processes information about you to engage in and administer the relevant transactions (such as by sending invoices and making payments), administer your order, and help you get started and adopt our products and services (e.g., by contacting you to activate your Cloud services credits). If you download products or services from our sites, Digital Process Innovations uses information about you to confirm certain information about your order (for example, that you did not experience problems in the download process).

To analyze, develop, improve and optimize the use, function and performance of our sites and products and services
We may process personal information in order to analyze, develop, improve and optimize the use, function and performance of our sites and products and services, including for quality assurance and training purposes, as well as for marketing and sales campaigns. This includes processing personal information to conduct surveys to improve Digital Process Innovations products and services. In case the sites permit you to participate in interactive discussions, create a profile, post comments, opportunities or other content, or communicate directly with another user or otherwise engage in networking activities on Digital Process Innovations sites, Digital Process Innovations may process personal information when moderating these activities.

To manage the security of our sites, facilities, networks and systems
We may collect site use data for security and operations management to help keep our sites, facilities, networks and systems secure, or to investigate and prevent potential fraud, including ad fraud and cyber-attacks and to detect bots.

To comply with applicable laws and regulations and to operate our business
In some cases, we have to process personal information to comply with applicable laws and regulations. For example, to respond to a request from a regulator or to defend a legal claim. We may also process personal information in the performance and operation of our business, such as to conduct internal audits and investigations or for finance and accounting and archiving and insurance purposes.

To administer subscriptions of Digital Process Innovations publications and newsletters
If you subscribe to our magazines, we process information about you to administer your subscription to our magazines (including the renewal process) and newsletters.

To market our products, services, events, or related products and services and to tailor marketing and sales activities
Digital Process Innovations may use information about you to notify you about new product releases and service developments, events, alerts, updates, prices, terms, special offers and associated campaigns and promotions (including via newsletters). Digital Process Innovations may also use personal information to advertise Digital Process Innovations’ products and services or related products and services, and also to have our distributors, resellers or partners notify you about our products or services or their related products or services (such as via joint sales or product promotions). We do our best to tailor your website visit, marketing experience and our communications to your expressed interests. This happens, for example, if you sign up for a Digital Process Innovations community or program like the Digital Process Innovations Partner Network or Digital Process Innovations Technology Network.

If you attend an event, Digital Process Innovations may process information about you gathered in relation to the event and can share information about your attendance with your company. Digital Process Innovations may also permit designated event partners or conference sponsors to send you up to two communications related to your event attendance. Please note that our partners or conference sponsors may directly request information about you at their conference booths or presentations, and their use of your information that you provide to them will be subject to their privacy policies.
We may also process your personal information to post testimonials on our sites, but will first obtain your consent to use your name and testimonial.

To provide select services to Digital Process Innovations customers using publicly-available information which may include personal information such as the name of a company’s CEO
For some business-to-business services, we may collect the publicly available names of company directors and officials to better understand the status of these companies and help inform our services which relate to providing customers information about other companies.

6. What Is Our Basis For Processing Information About You?

For personal information collected about you in the EU/EEA, the UK and other relevant jurisdictions, our basis for processing is the following:

• We rely on our legitimate interest in processing contact and related information about you in order to communicate adequately with you, to respond to your requests, and to tailor our marketing and sales activities to your professional interests.
• In order to engage in transactions with customers, suppliers and business partners, and to process purchases and downloads of our products and services, we need to process information about you as necessary to enter into or perform a contract with you.
• We process personal information for marketing and sales activities (including events) based on your consent where so indicated on our sites at the time your personal information was collected, or further to our legitimate interest to keep you updated on developments around our products and services which may be of interest to you.
• We rely on our legitimate interest to analyze, develop, improve and optimize our sites, facilities, products and services, and to maintain the security of our sites, networks and systems.
• In order to comply with applicable laws and regulations, such as to comply with a subpoena or other legal process, or to process an opt-out request.

7. For What Period Do We Retain Personnal Information

Digital Process Innovations maintains personal information for the following retention periods:
• Information about you we collect to engage in transactions with our customers, suppliers and business partners, and to process purchases of our products and services, will be retained for the duration of the transaction or services period, or longer as necessary for record retention and legal compliance purposes.
• If you have registered for a Digital Process Innovations SSO account (Digital Process Innovations Account) to access Digital Process Innovations sites or to sign up for Digital Process Innovations marketing materials, your account information will be retained for as long as you maintain an active account. Your account and account information will be deleted if you do not log in for 18 consecutive months. Digital Process Innovations retains records of that deletion for 90 days.
• If you opened a Digital Process Innovations Cloud account, your account information will be retained for as long as you maintain an active account. After service termination, minimal account information will be held for records retention purposes. Please note the Digital Process Innovations Privacy team cannot delete, correct, or access service account data or terminate your contracted Digital Process Innovations product or service account. Please refer to the Contact Digital Process Innovations page for resources and contact information to administer service account data.
• If you have registered for our newsletters and blogs, including Digital Process Innovations magazine or Profit magazine, your subscription data will be retained for as long as you are subscribed to our distribution lists. Digital Process Innovations retains records of that deletion for 30 days.
• Contact information such as your email address or phone number collected online on our sites or offline from our interactions with you at Digital Process Innovations events and conferences, and used for direct marketing and sales activities will be retained for as long as we have an active (customer) relationship with you.
• If you have reached out to us via Digital Process Innovations Sales chat, we will delete all chat transcripts 90 days after the chat has concluded.
• If you have reached out to us via our support line and you have not opted out of call recording, we will delete call recordings 60 days after the call has concluded unless otherwise specified during the call.
• If you have visited a Digital Process Innovations facility, the personal information needed to allow you to enter the facility will be held for one year after your last visit for records retention purposes.
• Personal information needed to retain your opt-out preferences is retained for 20 years (or longer as necessary to comply with applicable law).

8. When And How Can We Disclose Your Personal Information?

Sharing within Digital Process Innovations
As a global organization, information about you may be shared globally throughout Digital Process Innovations’ worldwide organization. Please select a region and country to view the registered address and contact details of the Digital Process Innovations entity or entities located in each country.
Digital Process Innovations employees are authorized to access personal information only to the extent necessary to serve the applicable purpose(s) and to perform their job functions.
Disclosing personal information to third parties
We may disclose personal information with the following third parties for a business purpose:
• Third-party service providers (for example, credit card processing services, order fulfilment, analytics, event/campaign management, website management, information technology and related infrastructure provision, customer service, e-mail delivery, auditing, and other similar service providers) in order for those service providers to perform business functions on behalf of Digital Process Innovations;
• Relevant third parties in the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings);
• As required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to government requests, including public and government authorities outside your country of residence, for national security and/or law enforcement purposes.
We may share personal information with the following third parties for a commercial purpose:
• Digital Process Innovations distributors or resellers for further follow-up related to your interests, specific partners that offer complementary products and services or with third parties to facilitate interest-based advertising; and
• Event partners or conference sponsors for Digital Process Innovations events such as when you scan your badge at a sponsored booth.
When third parties are given access to personal information, we will take appropriate contractual, technical and organizational measures designed to ensure that personal information is processed only to the extent that such processing is necessary, consistent with this Privacy Policy, and in accordance with applicable law.

9. How Is Personal Information Handled Globally?

Digital Process Innovations is a global with operations in over 80 countries and personal information is processed globally as necessary in accordance with this policy. If personal information is transferred to a Digital Process Innovations recipient in a country that does not provide an adequate level of protection for personal information, Digital Process Innovations will take adequate measures designed to protect the personal information, such as ensuring that such transfers are subject to the terms of the EU Model Clauses or other adequate transfer mechanism as required under relevant data protection laws. Additional country-specific information on data transfers may be provided if you sign up for a Digital Process Innovations SSO account (Digital Process Innovations Account) or register for an event.

10. How Is Your Personal Information Secured?

Digital Process Innovations has implemented appropriate technical, physical and organizational measures designed to protect personal information against accidental or unlawful destruction or accidental loss, damage, alteration, unauthorized disclosure or access, as well as all other forms of unlawful processing.

11. What Cookies and Similar Technologies Do We Use On Our Sites?

Cookies and similar technologies (e.g., pixels tags and device identifiers) are used by Digital Process Innovations and our advertising technology partners to recognize you and/or your device(s) on, off and across different services and devices for the purposes specified in Section 5 above.

• When do we use cookies and similar technologies?
Cookies are small text files that contain a string of characters and uniquely identify a browser on a device connected to the Internet. We place cookies in your browser when you visit Digital Process Innovations sites and non-Digital Process Innovations sites that host our plugins or tags. Depending on your jurisdiction, you may be presented with different consent options, including the option to reject all non-essential cookies, prior to Digital Process Innovations placing cookies on your browser.

We use cookies and other technologies on all our sites to ensure the best possible and secure experience on our sites and to provide you with tailored information on products and services. Digital Process Innovations also uses cookies or similar technologies on its sites to collect online information such as your mobile device ID, IP address, and other information about your device, as well as behavioral data of your device usage on our sites (e.g. pages viewed, links clicked, documents downloaded).
• How can I manage my cookie preferences?

If you are a visitor or our sites, you can use our cookie preferences tool to opt out of cookies that are not required to enable core site functionality, such as advertising and functional cookies.

You can also access the Digital Process Innovations Advertising opt-out tool to opt out of interest based advertising by Digital Process Innovations and other participating advertising technology companies serving interest-related ads to you on behalf of Digital Process Innovations. Please note that the Digital Process Innovations Advertising opt-out tool will only work on the Internet browser on which they are deposited, and they will only function only if your browser is set to accept third-party cookies.

If you do not want to receive cookies, you can also change your browser settings on your computer or other device you are using to access our services. Most browsers also provide functionality that lets you review and delete cookies, including Digital Process Innovations cookies.

12. What Are Your Privacy Rights?

You can exercise your privacy rights in accordance with applicable laws as specified on our Privacy Choices, or by filling out our Inquiry Form. You have multiple privacy rights, subject to applicable law, in respect of the information we process about you:
• Opt-out of our use or sharing of your personal information You may withdraw consent you have previously provided for the processing of information about you, including for email marketing by Digital Process Innovations.
• Delete personal information
You can ask us to erase or delete all or some of the information about you.
• Change or correct personal information
You can edit some of the information about you by. You can also ask us to change, update or fix information about you in certain cases, particularly if it is inaccurate.
• Object to, or limit or restrict use of personal information
You can ask us to stop using all or some of the information about you (for example, if we have no legal right to keep using it) or to limit our use of it (for example, if the information about you is inaccurate).
• Right to access and/or have your information provided to you
You can also ask us for a copy of information about you and can ask for a copy of information about you provided in machine readable form if you reside in the EU, California or other jurisdiction that provides you this right as a matter of law.

If you are authorized to make an access or deletion request on behalf of a data subject, please reach out to us via the inquiry form and indicate that you are an authorized agent. We will provide you with instructions on how to submit a request as an authorized agent on behalf of a data subject.

In the event you have previously created an account for a certain Digital Process Innovations portal, you can access and manage your personal information stored in these portals (i) by clicking the links and following the corresponding instructions, and (ii) taking the actions within each portal with regards to your personal information, such as updating your contact details, deleting certain entries or records, or downloading a copy of your profile. Please note that these actions are available to the extent permitted by each portal’s functionality.

If your inquiry relates to your company’s service account or support of Digital Process Innovations products or services, please note the Digital Process Innovations Privacy team cannot delete, correct, or access service account data or terminate your contracted Digital Process Innovations product or service account. Please go to the Contact Digital Process Innovations page for resources and contact information to administer service account data.

13. Do You Collect Senstive Information And Information From Children?

Sensitive personal information
We ask that you do not send us, and do not share any sensitive personal information (for example, government-issued IDs, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, genetic, or biometric data, criminal background or trade union membership).

Children’s privacy
As a company focused on serving the needs of businesses, Digital Process Innovations's sites are not directed to minors and Digital Process Innovations does not promote or market its services to minors, except in very limited circumstances as part of specific educational outreach programs with parental permission. If you believe that we have mistakenly or unintentionally collected personal information of a minor through our sites without appropriate consent, please notify us through our inquiry form so that we may immediately delete the information from our servers and make any other necessary corrections. Additionally, please use this same form to request removal of content or information that was posted to our sites when the registered user was under the age of 16. Please note that such requests may not ensure complete or comprehensive removal of the content or information, as, for example, some of the content may have been reposted by another user.

14. What Are My Rights?

We will respond to your request consistent with applicable law. If you are an authorized agent making an access or deletion request, please reach out to us via the Contact Us Form and indicate that you are an authorized agent. We will provide you with instructions on how to submit a request as an authorized agent on behalf of a South African resident.

15. Protection of Personal Information Act (POPIA)

For Business Partners and users located in South Africa, please take note of the following:

In terms of section 1 of the Protection of Personal Information Act, 2013 (“POPI”), “personal data” or “personal information” includes “information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing, juristic person.” The corresponding legal grounds and conditions for lawful processing of personal data in South Africa are contained in Sections 8 to 25 of POPI, and relate to “Accountability”; “Processing limitation”; “Purpose specification”; “Further processing limitation”; “Information quality”; “Openness”; “Security safeguards” and “Data subject participation”. In terms of section 69 of POPI, the processing of personal information of a data subject for the purposes of direct marketing by means of any form of electronic communication, including automatic calling machines, facsimile machines, sms’s or e-mail is prohibited unless the data subject has provided consent to the processing, or is, subject to further conditions, an existing customer of the responsible party.
For purposes of a Data Subject exercising its rights further enquiries and the exercise of its rights in relation to access, objection to, and complaints in respect of the processing of personal data, the contact particulars of the Information Regulator of South Africa, are as follows: